"Toulla Trupia was employed by Chigwell Medical Centre as a consultant to assist us in preparation for a CQC inspection. She provided a very efficient, extremely knowledgeable and highly professional service. She helped our practice manager to get all the policies in place and was supported with appraisal of reception staff. I am very happy with her quality of work and recommend her to other GP practices"
"I have known Toulla Trupia for over 3 years as a consultant in primary care who helped turn around our practice.
Shakespeare Health Centre (SHC) was a struggling practice with one of the worst track records from multitude of facets: patient care, patient engagement, staff with poor morale, and perhaps quite importantly we were making significant financial loss.
Toulla Trupia already had incredible sound knowledge of the dilemmas faced in the National Health Service (NHS) and thought she could contribute towards improving a practice which was ranked as one of the worst in all of North West London. She helped with the sorting of systems and processes within Shakespeare Health Centre. She spent a lot of time bringing the necessary individuals in the team together and assigned roles and responsibilities. Her diligent nature to identify key personnel to do certain tasks demonstrated her excellent ability to recognise talent. Ms Trupia also helped with our claims processes and even helping us through a difficult time with a very troubled employee. She handled the situation with great finesse.
Toulla Trupia’s contribution made a significant impact towards improving SHC, so much so that we are now ranked “Good” with the Care Quality Commission, staff morale and patient feedback are superb and we continue to improve year on year.
Without a shadow of doubt, Toulla Trupia is an incredibly bright and caring individual. Her ability to adapt and work with people comes quite naturally and I suspect this is largely due to her previous experiences, where she was able to tailor and modify circumstances to put the patient needs first and foremost."
Dr Jay Verma, GP Partner, Shakespeare Health Centre, 2015
"Toulla has worked with our practice on 2 occasions. The first was as a locum practice manager. She engaged with staff members and was able to solve problems quickly. She set-up a number of processes within the practice including computerised human resources files, computerised protected passwords as well as procuring CQC and payroll software. She used her wealth of human resources knowledge. On the second occasion she was able to come to the surgery at short notice to ensure our payroll was done in time for Christmas (whilst our practice manager was on sick leave).
On both occasions she has been thorough, efficient and professional. She is honest and transparent with her thoughts; this helped us to make important decisions in the practice.
We would be happy to use her services in the future if required"
"Practice Manager Services have provided an excellent service and assisted in the supporting the logistics around my retirement. They have managed the re-deployment of my patients and the technical and administrative requirements to close the practice. Thank you for your support."
Dr R Rama, GP Partner, Dulwich, London. April 2014
"Interim Practice Management support for maternity leave cover for over one year. GPPM Services provided day to day support and successfully completed the migration to Emis Web clinical system, implemented CQC protocols and staff training, development of IT infrastructure and management of HR and finances."
Dr S Dowling, GP Partner, The Maltings Surgery, St Albans, Herts. 2013
"Toulla Trupia provided Practice Management support for our Practice while our Practice Manager was on maternity leave. Thank you for all your help and unstinting support during this time. You maintained stability of the Practice during this time as well as introducing changes which have contributed to improvements in the operational aspects of the Practice. It has been a real pleasure and a privilege to work with you."
Dr A Hai, GP Partner, Islington Central Medical Centre, London 2011-2012
"Toulla Trupia came to work with us when we were without a practice manager to help us recruit and train an incoming practice manager. She also helped us review our systems within the practice including many staffing and IT issues. She has worked in a training and consultancy role over a 1 year period.
I would highly recommend Toulla she has helped us on many different levels not only managing the busy role of running the practice but also setting up our administration office, organising and managing the recruitment of new staff and effectively managing the interview process, and many other human resource issues, reviewing many of our previous systems and initiating new ideas and making sure that they have worked. She has always been professional in manner and enthusiastic, full of ideas and resources. Her time keeping has been exemplary, she has been 100% reliable. Toulla has always been contactable by email or telephone and I have never felt that anything was too much trouble. I know our incoming practice manager has found her support and knowledge invaluable."
Dr Sue Vigars, GP Partner, Sterndale Surgery, London. 2011
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